Refund & Cancellation Policy
Last updated: July 2026 At Neo-Tech Corp, we strive to provide reliable onsite printer repair services in Innisfil and surrounding areas. This policy outlines our terms for service call fees, labor, and parts to ensure clarity for all our clients.
1. Service Call Fees
Our base on-site service fee accounts for transportation and the primary equipment evaluation. This charge becomes committed the moment a professional technician is sent to your address. In instances where a fix requires unique components not present during the initial visit, this fee remains applicable for the expert diagnostic work performed. Please contact info@neo-techcorp.com for further inquiries regarding service call fees.
2. Labor & Workmanship
We provide a 90-day labor warranty on all onsite repairs. Labor costs are generally non-refundable; however, if the same mechanical issue recurs within the warranty period, we will return to rectify the issue at no additional labor cost. Refunds for labor are only considered in cases where it is determined the repair was performed incorrectly through technician error. For questions regarding our labor or workmanship, contact info@neo-techcorp.com
3. Replacement Parts
- Defective components reaching DOA or failure within supplier warranty periods are replaced free of charge. Custom special orders are non-refundable after installation. Returns on uninstalled and unopened items may incur a 25% restocking fee. For inquiries about parts, please contact us at info@neo-techcorp.com
4. Notice Periods & Cancellation
To cancel or reschedule an onsite booking, please provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee equivalent to 50% of the standard service call rate. Continuous 'no-shows' when a technician arrives at the scheduled time will result in a full service call charge. If you have questions about notice periods or cancellations, contact us at info@neo-techcorp.com.
5. How to Request a Refund
To initiate a formal refund request, please provide a written submission within 30 days of your service appointment. You must include the original invoice number, your appointment date, and a specific explanation regarding your claim. Our team assesses every application within 5 business days. Email: info@neo-techcorp.com